Hello world! We’re Zuora

We are a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.

Zuora is looking for a highly skilled Senior DevOps Engineer to build and manage a best in breed systems infrastructure across Zuora’s rapidly growing corporate environment. This role will be responsible for the management of all Zuora’s corporate systems and AWS services across 16+ locations in 11 countries as well as the buildout of new sites and regions. Responsibilities will include but not limited to data center systems deployment, systems management, AWS architecture, automation, security, ongoing monitoring and support of all data centers and AWS related systems. The Senior DevOps Engineer will also be responsible for uptime of company websites and implementing a strategic vision for future growth.

Responsibilities:

  • Work closely with Development teams to adopt CI and CD best practices to automate system deployment, operability and supportability
  • Work with Development and Operations teams to define and implement IaaS and PaaS strategies
  • Implement Secure Cloud Networking policies, best practices and design patterns
  • Develop and maintain scalable cloud architecture solutions
  • Create and deliver detailed technical documentation and presentations
  • Act as an advisor to product teams on architectural principles, best practices and design patterns.
  • Provide operational requirement stories to development teams.Participate in a 24/7 on-call rotation and respond to operational incidents and tier 3 escalations.
  • Provide hands-on and technical leadership support to drive Cloud Strategy and Operations
  • Direct long and short-term projects for improving the reliability and performance of systems
  • Design, implement, test, and manage Cloud Backup strategy and systems
  • Design, implement, and manage monitoring systems and development of monitoring standards
  • Make recommendations for improvements to current processes and procedures
  • Manage cost and billing for Cloud Platform
  • Cultivate a culture of software defined infrastructure, automation, best practices, metrics and consistency across the organization
  • Work closely with security compliance team to evaluate solutions.

Requirements:

  • 8+ years of Linux Systems Engineering/Architecture experience
  • Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.
  • Proven, expert-level experience working with highly-distributed systems, scalability and SaaS applications with a proven ability to speak authoritatively about architectural, design, and implementation details
  • Expert experience with configuration management tools like Salt/Chef/Ansible, etc.
  • Expert experience with CI/CD tools like Jenkins, Circle CI, Travis, etc.
  • Proven ability to script using languages like Node, Perl, Bash, or Python
  • Understanding of systems hardening and secure systems configuration
  • Experience with IaaS like AWS or Azure
  • Understanding of security concepts such as Firewalls, IPS, IDS, VPN, and MFA
  • Ability to thrive as an individual or a small team member on projects
  • Confidence to articulate vision to executives and stakeholders
  • Experience with regulatory compliance standards (SOX/PCI/SEC/FINRA, etc.) preferred
  • Knowledgeable of operational practices including DevOps and agile
  • Experience with Open Source Web Servers (Apache, Nginx, etc.)
  • Experience with system and application performance measurement and troubleshooting tools
  • Networking knowledge (TCP/IP, firewall, load-balancing, etc.)
  • In depth knowledge of DHCP, DNS, SSH, HTTPS, SNMP, SMTP, Syslog, and TCP/IP (IPv4 and IPV6)
  • Help develop strategies for zero downtime deployments and patching. Develop and advocate for Operations best practices, standards and processes
  • Work with teams to identify bottlenecks and opportunities for improvement in the deployment and build processes.
  • Experience with a relational database like MSSQL, MySQL, MariaDB.
  • Experience with continuous integration and continuous delivery systems such as Jenkins, Packer, Terraform
  • Strong experience with monitoring tools such as cacti, zabbix

Nice To Have:

  • Experience with physical network appliances not limited to vendors such as Cisco, Juniper, etc..