As a Senior Operations Engineer in our San Francisco engineering headquarters, you will be part of the core teams that plan and execute on our aggressive growth plans. You'll be helping to grow our services to new customers, and you'll also be part of a global DevOps focused Operations team that manages the global infrastructure. You will strive to automate everything possible, and you'll frequently ask yourself "what can I improve next?". You'll contribute improvements within the Zendesk product, as well as within our core infrastructure.

What you get to do everyday:

  • Solve complex problems and provide simple elegant solutions
  • Build and improve the tools we use to run an Alexa top 400 website with over 80,000 customers
  • Participate in engineering sprints along with San Francisco Engineering teams
  • Collaborate with your Operations teammates in Singapore, Copenhagen, Dublin, and Melbourne using virtual meeting and chat toolsImprove our chef powered configuration management tooling and infrastructure
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Assist our Customer Support teams by creating the tools they need to solve problems and give our customers a beautiful experience
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Participate in an on-call rotation along with the rest of the Zendesk operations team
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • What you bring to the role:

  • Ruby and Chef are the cornerstones of our operation. Aside from that, we use a wide variety of technologies and everyone has the chance to learn new skills. We don't expect anyone to be familiar with all of them (if you are please talk to us now!).
  • Ruby and Chef experience
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK
  • Ubuntu LinuxNagios, Datadog, NewRelic, Boundary
  • Mail delivery (postfix) and anti-spam software
  • Amazon Web Services
  • Xen virtualization
  • F5 Big-IP, Juniper, Cisco
  • You'll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at
    Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
    Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.