About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Primary Responsibilities

Responsible for providing internal customer support, troubleshooting and solutions related to end-user computer, phone, server, AV and other platforms and services.  Assist in implementing, maintaining and monitoring of backend and infrastructure systems. 

  • Field service desk requests and provide solutions
  • Educate employees about IT processes and self-service options
  • Troubleshoot technical issues
  • Support desktop equipment (computers, phones, etc.)
  • Support and maintain network, phone, Internet, wireless and other backend systems.
  • Maintain backups of data and system configuration
  • Support and maintain VM environments
  • Manage the employee onboarding/departure process

Minimum Qualifications

  • Mac OSX proficiency
  • Working knowledge of DNS, DHCP (client and server) and VMs
  • Understanding of switching and routing
  • Excellent troubleshooting and problem solving skills
  • Effective communicator
  • Bachelor's degree required 

 Preferred Qualifications 

  • Experience administering Mac OSX server
  • Working knowledge of SIP/VoIP, LDAP, Kerberos, Spanning Tree, OSPF, BGP
  • Experience configuring and troubleshooting switches and routers
  • Experience installing and administering Linux based operating systems
  • Working knowledge of Fibre Channel, iSCSI, SAS, RAID, SCP, AFP and Samba
  • Experience installing and managing a multi server/VM environment
  • Experience using monitoring tools like Cacti and Nagios
  • Supported large desktop environment
  • AV system support