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Infrastructure Engineer

Join this digital revolution and work on one of the biggest OpenStack cloud services in the world!

Engage, a LivePerson company, is a market leader for Cloud Contact Centre Solutions in Australia, with thousands of active seats deployed, enabling voice and multi-media interactions across the Asia Pacific Region.

Built upon best in class Genesys and Verint technology, Engage is a Cloud Based multi-tenant Contact Centre Platform.

The shift from traditional capital-intensive On-Premise solutions to the new pay as you go hosted solutions, often referred to as Cloud or Software as a Service (SaaS) is accelerating.

Engage provides industry leading system availability and performance with services distributed across multiple fully redundant and physically diverse Data Centres.

What You Will Own?

  • Supporting the infrastructure Network platform
  • Participating in incidents, troubleshooting and post-incident analysis
  • Providing innovative solutions to complex business problems
  • Document and maintain
  • Improve the efficiency and reliability of the platform
  • Work closely with the Development and other engineering teams

What You Need for Success?

  • Good sounding knowledge of Networking and Firewall Administration
  • Dynamic Routing (OSPF and BGP)
  • DNS exposure to Bind and Route 53
  • Good sounding knowledge Linux or Unix (*NIX environments) and Windows servers.
  • VMWare ESXi Administration or other Hypervisor environment (XEN, REV, or HyperV) administration
  • Intimate understanding of server hardware technologies
  • Infrastructure Automation, build automation
  • Configuration management experience (Puppet preferred)
  • Good communicator able to work, share knowledge and add value in a cross functional team
  • Experience in monitoring and graphing system performance
  • iSCSI or Fibre channel SAN storage management and administration
  • Telephony / ISDN (BRI or PRI)
  • Amazon Web services / S3
  • Strong Backup system knowledge (Commvault)
  • Microsoft SQL or Oracle DB knowledge 
  • Genesys understanding would be nice but not a requirement
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