Developer Support Engineer

ConsenSys is a venture production studio focused on building and scaling tools and enterprise software products powered by Ethereum. Our mission is to use these solutions to power the emerging economic, social, and political operating systems of the planet.

Our teams are busy at work building the future of identity, financial markets, commerce, security and infrastructure, and more. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us.

ConsenSys is seeking a Developer Support EngineerĀ 


    • Provide technical support for Ethereum and core ConsenSys applications:
      • Support developers in using marquee ConsenSys applications (i.e. MetaMask, uPort, INFURA)
      • Technical and account management issues resolution according to established process;
      • Root cause investigation of problems and producing best suitable solution;
      • Bug fixing and new feature implementation;
    • Contribute to relevant documentation following common writing guidelines and formats:
      • Technical writing for common developer help issues
      • Establishment and maintenance of a continually updated knowledge base
    • Deliver on issue resolution activities:
      • Support developers and IT systems admin, primarily through ticket management system;
      • Coordination and liaising with end users via calls/emails/messengers;
      • Work with product teams and communicate general technical improvements to prevent issues in future development;
      • Work in a remote first distributed team (local offices in New York, London, Dubai, SF) to deliver technical support

Technical Skills Required:

    • Proficient communication and English language skills (written/verbal)
    • Previous production support experience, problem solving attitude and service oriented approach
    • Understanding of blockchain principles and interest to grow expertise in that area
    • Experience with data hosting services Azure/AWS
    • Modern programming experience in Java / Python / C++
    • Ability to analyze business requirements, defects and propose hot fixes
    • Ability to work on tight schedule

Nice to have:

    • Familiarity with GoLang or Solidity
    • Familiarity with ConsenSys blockchain applications (e.g. MetaMask, INFURA, uPort)
    • Basic knowledge of security principles
Verified open